Terms of Service
Last updated: June 2026
1. Scope
These Terms of Service apply to all contracts and user relationships between Felix Radel, doing business as Learnovax, and users of the online platform Learnovax. Learnovax is a digital AI-powered learning platform designed to support learning organization, exam preparation, and the processing of learning materials. Any deviating terms of users do not apply unless expressly accepted. The platform is generally available to users worldwide. The contractual language is German. An English version may be provided for convenience. In case of doubt, the German version shall prevail.
2. Description of Services
Learnovax provides digital learning support functions. These may include in particular: • creation and management of flashcards • AI-powered learning assistance • creation of individual study plans • exam planning and learning organization • document upload and document analysis • AI-based summaries, evaluations, and practice questions • practice exams and learning statistics • voice-based interaction with AI functions The specific scope of services, including available AI features, monthly AI requests, voice minutes, and other usage limits, depends on the selected plan and the current description on the platform. Learnovax does not guarantee any specific learning, exam, grade, or other success. The platform is intended solely as learning support.
3. Registration and User Account
Certain functions require the creation of a user account. Users must provide truthful information during registration. Users are required to keep their login credentials confidential and protect them from access by third parties. A user account is personal and may not be transferred to another person. Sharing one account between multiple persons is prohibited. Using one account on multiple own devices is permitted, provided that the account is used only by the authorized person. Creating multiple free accounts to bypass usage, feature, or plan limitations is prohibited. Multiple paid accounts by the same user are permitted.
4. Minors
Free use of the platform is generally permitted for minors. Paid contracts may only be concluded by fully legally capable persons or by minors with the consent of their legal guardians. The provider may request suitable proof of authorization or consent in case of doubt. Legal guardians are responsible for appropriately supervising the use of the platform by minors.
5. Conclusion of Contract
The presentation of paid plans on the platform does not constitute a legally binding offer, but an invitation for the user to submit an offer. The contract is concluded once the user successfully completes the ordering process and the booking is confirmed. Payment processing is carried out through external payment service providers, in particular Stripe. The terms of the respective payment service provider also apply.
6. Free and Paid Plans
Learnovax offers both free and paid plans. The current prices, features, limits, and plan conditions are listed in the price overview published on the platform. Paid plans may be offered as monthly or yearly subscriptions. Yearly subscriptions may be offered at a discount compared to monthly plans. Paid subscriptions renew automatically for the selected billing period unless cancelled in due time.
7. Cancellation
Monthly subscriptions may be cancelled at any time with effect at the end of the current monthly billing period. Yearly subscriptions may be cancelled at any time with effect at the end of the current yearly billing period. Cancellation can be made through the functions provided within the platform or through the available payment or subscription management functions. In addition, cancellation is possible at any time via the publicly accessible cancellation button at /kuendigen, without requiring a login. The right to terminate for good cause remains unaffected.
8. Right of Withdrawal, Immediate Performance and Compensation for Digital Services
Consumers generally have a statutory right of withdrawal. Learnovax provides digital services. These include, in particular, access to paid platform features, AI-powered learning features, document analyses, study plans, flashcard functions, practice exams, voice features and other digital premium features. When purchasing a paid plan, the user may expressly request and agree that Learnovax starts providing the digital services immediately after the contract is concluded and therefore before the withdrawal period has expired. In this case, the user expressly confirms that they are aware that their right of withdrawal expires once Learnovax has fully performed the contract. To the extent that digital content is provided or digital functions are fully performed, the right of withdrawal may expire before the end of the withdrawal period in accordance with the statutory provisions. If the user withdraws from the contract before the service has been fully performed, Learnovax may claim compensation for the services already provided up to the time of withdrawal, to the extent permitted by law. The compensation is calculated exclusively on a pro-rata temporis basis: the agreed total price is divided by the number of days in the billing period and multiplied by the number of days on which the digital service was already provided up to the time of withdrawal. This corresponds to the statutory provision in Section 357a (2) sentence 2 German Civil Code (BGB). Usage-based calculation (e.g. based on used AI functions, consumed AI quotas, created learning materials, document analyses or voice minutes) does not apply. Upon receipt of a withdrawal notice, the withdrawal will be reviewed. If the review determines that compensation for services already provided is legally owed, the user will be informed. An automatic refund does not occur solely upon receipt of the withdrawal notice. Further information on the right of withdrawal and the electronic withdrawal form is available at /withdrawal. If no express consent to immediate performance before the expiry of the withdrawal period is given, the statutory rules apply.
9. Goodwill Refunds
Statutory refund rights remain unaffected. In addition, voluntary refunds may be granted at the provider’s sole discretion in individual cases, for example in the event of technical issues, accidental duplicate bookings, or other special circumstances. There is no entitlement to a voluntary goodwill refund.
10. User Content and Uploads
Users may upload, store, edit, or process content within the platform. This may include in particular: • documents • PDF files • text files • images and screenshots • voice recordings • structured learning data, such as JSON files • annotations, notes, and other document-related learning content • other supported content Uploaded files are stored and processed to provide platform functions, in particular document viewing, editing, annotation, analysis, summarization, creation of learning aids, and use of AI-powered functions. Stored files are not publicly accessible. Access is provided only within the platform and, where technically required, through protected and time-limited access methods, in particular temporary signed URLs. Such access methods are used solely to allow authorized users to view or download their own files within the application. The user confirms that they only upload content for which they have the required rights or authorization to process. Uploading or processing the following content is prohibited: • copyrighted content without authorization • complete schoolbooks, scripts, or other third-party works without corresponding rights • personal data of third parties without a legal basis • particularly sensitive data of third parties without required authorization • unlawful, offensive, discriminatory, or abusive content • malware or technically harmful files • content that does not serve the intended learning purpose The provider may review, block, or remove content if there is suspicion of a violation. Administrative access to user content occurs only where necessary for troubleshooting, security, abuse review, maintenance, or compliance with legal obligations.
11. Rights to User Content
Users remain the owners of the rights to their uploaded or created content. The user grants the provider a non-exclusive right of use limited to the duration of use, to the extent required for technical provision, storage, processing, analysis, display, editing, and presentation within the platform. This includes in particular the technical storage of files, creation of temporary access links, display of documents, storage of annotations and notes, and processing by AI-powered learning functions where used by the user. User content is processed exclusively to provide the platform functions to the respective user. Content is not used for general training, advertising, or improvement purposes outside the specific provision of the service unless expressly agreed separately.
12. AI Functions and External AI Providers
Learnovax uses AI-powered technologies to provide certain functions. Content, inputs, or files provided by users may be transmitted to external technical service providers for processing. AI-generated content may be incomplete, incorrect, outdated, or factually inaccurate. Users are required to review AI-generated content independently. The AI functions are intended solely as learning support. They do not replace professional, educational, academic, medical, legal, tax, or other professional advice. Using the AI functions for unlawful, abusive, automated, or unintended purposes is prohibited.
13. Prohibited Use and Abuse
In particular, the following are prohibited: • account sharing • automated mass requests • scraping • reverse engineering • technical manipulation attempts • bypassing usage, feature, or plan limitations • creating multiple free accounts to bypass limits • use for spam purposes • abusive API-like use • uploading unlawful content • use for illegal purposes • overloading technical systems • abusive use of AI outside the intended learning purpose
14. Usage Limits and Fair Use
The provider may introduce reasonable technical usage limits, in particular for AI requests, upload volume, storage, document analyses, voice functions, and other resource-intensive functions. The applicable limits are shown within the platform, user account, or price overview. Abusive, automated, or excessive use may result in restriction or suspension of functions or user accounts.
15. Account Suspension and Termination by the Provider
In case of violations of these Terms, the provider may temporarily or permanently suspend user accounts or individual functions. Before permanent suspension, a warning will generally be issued if the nature and severity of the violation allow it. In case of serious violations, immediate suspension may occur without prior warning. If suspension or termination is caused by the user’s culpable conduct, there is no entitlement to a refund of fees already paid, to the extent permitted by law.
16. Availability, Maintenance, and Technical Restrictions
The provider strives to ensure high availability of the platform. However, uninterrupted and error-free availability at all times is not guaranteed. Maintenance, updates, technical changes, security measures, or external disruptions may lead to temporary restrictions. In the event of significant technical impairments, the provider may grant voluntary goodwill compensation in individual cases. There is no entitlement to this.
17. External Services and Third-Party Providers
Learnovax uses external technical service providers to provide the service, in particular payment service providers, hosting infrastructure, AI providers, and analysis or technical infrastructure services. Restrictions, outages, or malfunctions of such third-party providers may affect platform functionality. To the extent permitted by law, the provider is not liable for outages or disruptions of external third-party providers outside its sphere of influence.
18. Support
Users may submit support requests through the support functions provided within the platform or by email to the specified support address. Paid plans may include prioritized handling. The provider does not owe specific response or processing times unless expressly agreed otherwise. There is no entitlement to specific support availability or response times.
19. Deletion of the User Account
Users may delete their user account through the functions provided within the platform. Upon deletion of the user account, access to stored content and platform functions ends. As part of account deletion, content associated with the account is generally permanently removed. This includes in particular uploaded documents and files, annotations, notes, learning content, flashcards, study plans, chat histories, and other account-related data, unless statutory retention obligations or legitimate reasons for further storage apply. Recovery of deleted content may be excluded. Users are responsible for additionally backing up important content before deletion. Statutory retention obligations remain unaffected.
20. Intellectual Property in Learnovax
All rights in Learnovax, in particular software, source code, design, structure, database structure, functions, texts, trademarks, logos, and other platform components, belong to the provider or the respective rights holders. Without express consent, reproduction, distribution, rebuilding, reverse engineering, or commercial exploitation is prohibited to the extent permitted by law.
21. Shared Content and Community Functions
If Learnovax provides functions for sharing content, such use is at the user’s own responsibility. Users may only share content for which they have the required rights. The provider may remove shared content in case of violations of these Terms. There is no entitlement to permanent availability of shared content.
22. Liability
The provider is fully liable in cases of intent, gross negligence, injury to life, body, or health, and under mandatory statutory provisions. In cases of simple negligence, the provider is liable only for breach of essential contractual obligations and limited to the foreseeable, typical contractual damage. Otherwise, liability is excluded to the extent permitted by law. The provider is in particular not liable for learning or exam success, factual errors in AI-generated content, misinterpretations by users, data loss due to user-side deletion, restrictions caused by third parties, external API outages, or temporary unavailability of the platform, to the extent permitted by law.
23. User Responsibility
Learnovax provides tools for learning support. Users are responsible for the use, interpretation, and further use of the content. AI-generated content must be reviewed critically and does not replace professional, educational, or subject-matter advice. Users are responsible for additionally backing up important content.
24. Changes to Services
The provider may adapt, further develop, or change functions, content, or technical components of the platform, provided this is reasonable for the user. Essential core functions of paid plans may not be completely removed without a valid reason. Technical developments, security measures, API changes, or third-party provider requirements may require adjustments.
25. Changes to These Terms
The provider may amend these Terms if there is a valid reason, in particular due to changes in law, technical changes, changes to the business model, introduction of new functions, or security requirements. Users will be informed of material changes in an appropriate manner. Users will be informed in text form at least six weeks before changes to these Terms take effect. If the user does not object within this period, the changes are deemed accepted; this will be specifically pointed out in the notification. In the event of an objection, both parties have a special right of termination effective at the time the changes take effect. Changes do not apply retroactively to the user’s disadvantage.
26. Privacy
The processing of personal data is carried out in accordance with the separate Privacy Policy of the platform. Where users upload content, store documents, edit files, or use AI functions, such content may be processed as part of providing the platform and transmitted to technical service providers. This may include in particular storage, hosting, payment, analytics, and AI service providers. Uploaded files are not made publicly available. Further information on storage, technical access methods, service providers used, deletion periods, and data subject rights is provided in the Privacy Policy.
27. Applicable Law
The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection provisions conflict with this.
28. Place of Jurisdiction
If the user is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is the registered office of the provider. For consumers, the statutory places of jurisdiction apply.
29. Final Provisions
If individual provisions of these Terms are or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The statutory provisions shall take the place of the invalid provision.